You said, so we did...
We really value all our patients comments and suggestions. We read, listen, review and act wherever possible.
You said: The phone messages are confusing and hard to hear
So we did: We re-recorded all the messages to make them clearer and made them as simple as possible. We also made sure only short messages were added so you don't have to listen to long messages (and waste mobile minutes) before your call is answered.
You said: I've been on hold for a long periods of time
We did: We identified a small glitch in the new telephone system that decreased the effectiveness of the queue system. In response we have kept 'on hold' phone messages to a minimum meaning the receptionists have a longer time to answer the call before it rejoins the queue. At certain times of the day we do receive high volumes of calls at the same time - please bare with us we will always answer your call.
You said: There needs to be more appointments available for patients that work 9-5pm
So we did: In addition to our Monday evening extended hours, early morning GP appointments are available on Tuesdays and Thursdays from 7.30am. North Kirklees have also launched a new extended access scheme which offers appointments 7 days a week inlcuding evening and weekend appointments. Ask a member of reception for more information.
You said: The pre-bookable slots you have are too far in the future, I want to book for next week
So we did: Changed our booking system so the majority of pre-bookable slots are now released on 7 or 14 day embargoes. This prevents them being booked up too far in advance.
You said: I don't know how to set up online services from home
So we did: The surgery has invested in a tablet so you can sign up for online services from our waiting room and get one to one support from our friendly team members.
You said: The phone lines are too busy, i don't have time to wait in a queue
So we did: We have made 100% of our routine GP appointments available for booking online. Just go online at 8am to see the available appointments.
Our new Website
Welcome to our new website. We hope you find it both useful and informative. If you have any comments or suggestions about this website, or how it can be improved, please let us know.
Will you be an Anitbiotic Guardian?
Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.
What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.
Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.
Find out more and make your pledge click here.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
Click here to view our results.
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