Rights and Responsibility

Patient Responsibility

  • You should always advise the surgery if you need to cancel or rearrange your appointment. This will allow re-booking by other patients.
  • Please attend appointments on time.
  • Please help us keep your records up to date by letting us know if you change your telephone number or move house. Please do not assume we can continue to care for you if you move outside our practice area.
  • Please treat all our staff with courtesy and respect at all times. We are committed to protecting the safety of our staff, patients and visitors from incidents that cause hurt, alarm or distress. Violence, foul language or aggression towards any members of our staff will result in action being taken, which may involve removal from our patient register.

Practice Responsibility

  • To provide high quality health support to all patients, in a caring friendly environment as efficiently as possible.
  • To discuss with you the care and treatment you require.
  • To keep all information held about you confidential.
  • To treat you with courtesy and efficiency at all times.